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If you think a wild animal needs help (e.g. injured animal, orphaned wild animal), you should call the hotline of the City of Vienna at (41-1) 4000-49090 (daily from 7:30 a.m. to 10 p.m.)  For bats the University of Veterinary Medicine continues to be in charge. 

You can find more details (in German) in the leaflet WILDTIERE in Not and on the website  Wildtiere in der Stadt


Some additional external numbers for specific cases can be found here.